Returns and refunds are not supportedDue to the special nature of hardware tool accessories, returns or refunds will not be accepted in the following circumstances: All sold goods (including but not limited to hand tools, power tool accessories, fasteners, etc.); Customized products or orders not caused by quality issues (such as subjective selection differences in color, size, etc.); Goods that have been opened and used or whose packaging is damaged (affecting secondary sales).
Handling of exceptional cases If the goods you receive have quality problems or are damaged during transportation, please provide the following materials to the customer service email [phesator@fswhardtools.com] within 24 hours after signing for receipt: Order number and problem description; Clear photos/videos of the problem product; Logistics receipt certificate. We will provide you with an exchange or repair service after verification (excluding refunds).
Precautions Please confirm the product model, specification and compatibility before placing an order. We provide detailed product descriptions and parameters for your reference. International orders may involve tariffs, which shall be borne by the buyer themselves. This policy does not apply to mandatory return and exchange requirements stipulated by laws and regulations (such as consumer rights provisions in some countries).
Contact Information If you have any questions, please contact the customer service team Email: phesator@fswhardtools.com
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